Privacy Policy

At Ghost London, we believe that sophistication should extend to every aspect of your experience with us—including how we handle your personal information. This Privacy Policy outlines how we collect, use, protect, and manage your data when you visit fashionghostlondon.com and make purchases from our elegant collections.

1. Information We Collect

To provide you with our signature shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order
• Payment Information: Credit/debit card details processed through our secure payment gateway (we do not store full payment card numbers)
• Purchase History: Information about the products you purchase, including our Turquoise Jewelry, Dresses, Plus-size collections, and other fashion items
• Technical Data: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Records of your communications with our customer service team

2. How We Use Your Information

We use your personal data with the same care and attention to detail that we apply to our fashion designs:

• Process your orders and deliver our elegant collections to your doorstep
• Provide personalized shopping recommendations based on your browsing preferences
• Send order confirmations, shipping updates, and transaction records
• Enhance your shopping experience through website improvements
• Communicate about promotions, new arrivals, and fashion updates (only with your consent)
• Ensure the security of your transactions and prevent fraud
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

Ghost London values your privacy and shares your information only in the following circumstances:

• Service Providers: We work with trusted partners for payment processing, shipping, and website analytics who are bound by strict confidentiality agreements
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As we serve a global clientele (excluding some Asian and remote locations), your data may be processed internationally with appropriate safeguards

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same sophistication we bring to our fashion collections:

• All payment transactions are encrypted using SSL technology and comply with PCI DSS standards
• Personal data is stored on secure servers with limited access
• We retain your information only as long as necessary to fulfill the purposes outlined in this policy
• Regular security assessments ensure ongoing protection of your information

5. Your Rights and Choices

As a valued Ghost London customer, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your personal data, subject to legal requirements
• Marketing Preferences: Opt-out of marketing communications at any time using the unsubscribe link in our emails
• Account Management: Access and update your information through your account settings
• Data Portability: Request transfer of your data to another service provider

6. Cookies and Tracking Technologies

To enhance your browsing experience, Ghost London uses cookies and similar technologies:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytical Cookies: Help us understand how customers interact with our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to show relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience.

7. International Data Transfers

As we proudly serve an international clientele (with some exceptions in Asia and remote locations), your personal data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Children’s Privacy

Ghost London does not knowingly collect personal information from children under the age of 16. Our collections and website are designed for adult fashion enthusiasts. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting Ghost London with your personal information. We are committed to protecting your privacy while providing you with the sophisticated shopping experience you deserve.