Welcome to Ghost London’s FAQ page! We’ve crafted this guide to address common questions about our products, shipping, returns, and more. Our goal is to ensure your shopping experience is as seamless and delightful as our fashion collections. If you don’t find the answer you’re looking for, feel free to reach out to our friendly customer service team at [email protected].

Product Questions

What types of products does Ghost London offer?
We specialize in thoughtful fashion for women, including Accessories, Coats & Jackets, Dresses, Hats, Jewelry (with a focus on Turquoise Jewelry), Pants, Shorts, Petites and Plus sizes, Scarves, Skirts, and Tops. Our collections are designed with real women in mind, emphasizing elegance and versatility.
Do you offer plus-size options?
Yes! We have a dedicated “Plus” section, including “Plus New Arrivals,” to ensure all women can enjoy our signature style. Our pieces are tailored to flatter diverse body types.
What is the quality of your jewelry?
Our jewelry, especially the Turquoise Jewelry line, is crafted with care to complement our fashion collections. Each piece is designed to add a touch of sophistication to any outfit, meeting our high quality standards.

Shipping and Delivery

How long does order processing take?
Each order receives our dedicated attention to ensure quality. Please allow 1-2 business days for processing before your package is dispatched from our warehouse.
What are your shipping options and costs?
We offer two reliable shipping methods:
– Standard Shipping: $12.95, using premium carriers like DHL or FedEx. Delivery typically takes 10-15 business days after dispatch, with tracking and insurance included.
– Free Shipping: Complimentary for all orders over $50, using EMS service. Delivery usually occurs within 15-25 business days after dispatch, perfect for refreshing your wardrobe with multiple items.
Do you ship worldwide?
Yes, we proudly ship globally! However, delivery to some Asian countries and remote locations may require additional transit time or may not be available due to logistical constraints. We recommend checking our website for specific details based on your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey right to your doorstep for complete peace of mind.

Returns and Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in original condition with tags attached. For detailed instructions, please contact us at [email protected], and we’ll guide you through the process to ensure a smooth experience.
Are there any items that cannot be returned?
For hygiene reasons, certain items like jewelry or accessories may have restrictions. Please refer to our full return policy or contact us for specifics on your purchase.

Payment and Account

What payment methods do you accept?
To make your shopping smooth and secure, we accept all major payment methods, including Visa, MasterCard, JCB, and PayPal. Your financial information is always protected with our secure payment processing.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a personalized shopping experience. It’s quick and easy!

General Inquiries

What is Ghost London’s style and target audience?
Ghost London caters to fashion-conscious women worldwide who appreciate elegant, versatile, and thoughtfully designed clothing. Our style blends classic elements with modern trends, focusing on pieces that empower and flatter, from everyday wear to special occasions.
How can I contact customer service?
We’re here to help! Email us at [email protected] for any questions about deliveries, products, or your overall experience. Our team is committed to providing exceptional support, just as we design our clothing with care.

Thank you for choosing Ghost London—we’re dedicated to making your experience as exceptional as the pieces you’ll discover in our collections. Happy shopping!